CASE STUDY
How Registrar Corp Fully Automated Nearly 2,000 Daily Transactions
September 23, 2026
Registrar Corp helps more than 40,000 companies around the world stay compliant with FDA regulations so they can import food, drugs, and other products into the United States safely. That volume of clients, and the transactions behind it, eventually outgrew the finance system meant to support it.
Challenge
For years, Registrar Corp ran its finance operations on QuickBooks Desktop Enterprise. The platform worked well when the company was smaller, but as its client base grew into the tens of thousands, the cracks started to show. QuickBooks offered limited options for third-party integrations, and consolidating financials across Registrar Corp’s subsidiaries in three countries outside the U.S. was a constant challenge. The finance team manually recorded sales transactions one at a time, with no way to connect its homegrown CRM or payment processor directly to the general ledger.
Getting the metrics leadership needed meant drilling into transaction-level detail and rebuilding reports in Excel. The company’s chart of accounts had also become a workaround for missing functionality: hundreds of general ledger accounts were standing in for what should have been separate segments for product, department, and class. “As you outgrow QuickBooks, you need additional metrics and data that QuickBooks just can’t support, along with integrations to other tools that help streamline different functionalities across the board,” said Matt Koenig, Global Controller, Registrar Corp.
Solution
Registrar Corp evaluated NetSuite alongside Sage Intacct and another ERP, weighing functionality, third-party connector options, and support for multiple subsidiaries and currencies. NetSuite’s international capabilities and connector ecosystem set it apart, and after negotiating a competitive price, the company selected NetSuite with Caravel as its implementation partner. The team leaned heavily on Caravel’s 10-phase deployment methodology, investing significant time in the first two design phases to get the foundation right before writing a line of configuration. That work paid off in a rebuilt segment structure: Registrar Corp consolidated roughly 400 to 500 revenue accounts down to eight or 10, using dedicated segments for class, product, and department instead of jamming everything into the chart of accounts.
Two priorities anchored the deployment: automating the order-to-cash process and building a structure flexible enough to support future acquisitions. The team worked with Caravel to develop a custom API connecting Registrar Corp’s homegrown CRM and payment processor directly to NetSuite, eliminating manual entry for credit card transactions. Two rounds of user testing, with dedicated AR and AP staff validating custom forms, fields, and workflows, made up the most time-intensive phase of the project. “Ensuring the forms for those transactions were thoroughly tested by our team members was of huge importance in this project,” said Brittany Sawyer, Senior Financial Analyst, Registrar Corp.
Outcome
Registrar Corp went live ahead of its busiest month, October, when renewal season drives close to 2,000 credit card transactions a day. In previous years, the company hired temporary employees just to keep up with manual entry during that surge. This year, those transactions imported automatically via CSV, removing the need for seasonal staffing altogether. “In October alone, we had nearly 2,000 transactions go through in a day, all credit card.
We were able to import them all via CSV, eliminating the need to hire temporary employees to help us get through that volume,” Koenig said. Beyond the seasonal relief, Registrar Corp has automated roughly 30% of its sales transactions overall, freeing the finance team to focus on higher-value analysis instead of manual processing. Real-time reporting and custom saved searches now give leadership the ability to segment data by product, department, and class on demand, a level of visibility that was out of reach on QuickBooks.
Looking ahead, Registrar Corp plans to implement SuiteBilling to better automate revenue recognition for its subscription-based SaaS offering, continue integrating additional third-party tools, and roll out NetSuite’s allocation functionality to generate profit and loss statements by product, class, and department. Reflecting on the project, Koenig had one piece of advice for finance leaders considering a similar move. “One of the areas I wish I’d done a better job of was freeing up people’s day jobs a little more so we could have more focused associates working on the project,” Koenig said.