CASE STUDY
Closing 7 Days Faster: Copado’s Move Beyond a Fragmented Finance Stack
September 23, 2026
Copado is a DevOps platform built primarily for the Salesforce environment, and its finance organization has grown significantly alongside it. Ami Modi, Head of Corporate Accounting, led Copado’s move to NetSuite alongside Kim O’Donnell, Senior Manager of Order to Cash, and Dean Charnay, project manager on the NetSuite engagement, partnering with Caravel on the implementation.
Challenge
- A Fragmented Systems Landscape: Copado ran Xero as its ERP across multiple subsidiaries, relied on Excel for consolidations, and split accounts payable between Bill.com in the U.S. and separate Xero functionality internationally, leaving finance data scattered across silos.
- No Real-Time Visibility Across Entities: As Copado grew, its inefficiencies became bigger bottlenecks around consolidations, intercompany transactions, and financial reporting.
- A Manual, Time-Intensive Billing Process: Multi-year billing dependencies in Xero meant Copado could not forecast cash even 12 months out, since next-year bills lived in Salesforce and had to be manually reworked in Xero, stretching a three-minute invoice into a 10- to 15-minute task.
Solution
Copado landed on NetSuite quickly, since much of the team had used the platform before and it checked every box on consolidations, intercompany eliminations, and multi-year billing while positioning the growing SaaS business for future usage-based billing. Caravel came recommended by Copado’s investors and board members, and after comparing a few other implementation partners, Copado chose Caravel for its ability to support the full scope of modules the project required. “Caravel understood our business,” Modi said. “They helped us come up with a business requirements document to really structure the NetSuite implementation to support what our current systems looked like, so it sounded like a really good fit from the get-go.”
Copado chose a full implementation over a phased rollout, since its finance processes were too interconnected to isolate by module. The team kicked off the project in December 2024 and went live in August 2025, exactly on the schedule Caravel helped build, implementing record-to-report, procure-to-pay, advanced revenue management, and SuiteBilling all at once. Even with that big-bang approach, the team reduced risk by phasing in some integrations over a few weeks after go-live and holding a series of go/no-go readiness checks before launch. “We set out a few success metrics of what we wanted to see at the end of that project, and we would only get to that point if we were able to do a full implementation,” Modi said. “If we were not able to do consolidations, that would not be a success of the project.”
“When things went wrong at the time of go-live, we were confident that we would be able to fix it in a very quick manner,” Charnay said. “And sure enough, that’s exactly what happened. We had minor tweaks that had to be made, and it was really a resounding success.” Copado deliberately limited customization, favoring configuration over custom builds and reserving deeper customization for its highest-risk areas: the Workato integration, fixed assets and NCI modules, and advanced revenue management. Caravel’s guidance also shaped scope along the way, including a module the team hadn’t originally planned to deploy. “For SuiteBilling, that wasn’t initially on our roadmap,” O’Donnell said.
“After working with Caravel and figuring out how our data would integrate, they were great in recommending pros and cons for standard out-of-the-box billing versus SuiteBilling, and it made for an easy decision.” Data migration stayed similarly disciplined, with two years of account balance data and one year of transactional data brought into NetSuite, and balancing a lean team against a seven-month implementation meant building quarter-end close dates and audit deadlines directly into the project plan. “A great project manager really helps,” Modi said. “Dean and the Caravel team were super helpful when it came to helping us prioritize, and the team appreciated those couple of weeks of break during our seven-month implementation.”
Outcome
- Real-Time Financial Visibility: Copado now has real-time visibility into its financials across entities, replacing the fragmented, Excel-driven reporting that once obscured consolidations and intercompany activity.
- A Faster Close: In its third month live and first quarter closing fully in NetSuite, Copado is already closing its books roughly seven days faster, with more improvement expected as the team settles in.
- AI-Enabled Reconciliation: With clean, unified data in place of its former fragmented systems, Copado has begun applying AI to its financial reconciliation process.
“The difference is night and day,” Modi said. “We are really able to use AI on our financials for reconciliation and a lot of different areas that we initially just had fragmented data, and it really didn’t make sense to use AI.” Looking ahead, Copado’s top priority is an HRIS implementation with Rippling, connected to NetSuite through an API to unify employee data, one of the company’s largest expense categories, with plans to add NetSuite’s e-invoicing module and expand its Ramp integration to Ramp Plus to support its multi-entity structure. “Integrations always take longer than people think they do,” Charnay said. “You start both your data migration and your integrations day one, and that’s part of your planning process to tie it all together.”
About Caravel
Caravel has served more than 1,000 clients over the past decade, providing a comprehensive range of services, including accounting, strategy, business process, and technology selection. Caravel is proud to be part of the technology services group of BPM LLP, a top 40 accounting and advisory firm.